Return & Replacement Policy

1. Return Window

You have 3 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Customized cricket bats (e.g. customized engraving of player name, specific toe guard configurations, weight customizations, etc.).
• Items that show clear signs of physical wear, match play, or damage not caused by manufacturing defects.
• Innerwear, compression wear, or sports socks due to hygiene standards.

3. Return Shipping

To initiate a return, email your order reference number (e.g., SIPAHI-YYYYMMDD-XXXXX) to support@sipahisports.com or click the Exchange & Return Centre page link. Customers are required to arrange their own return shipment and cover all associated shipping fees.

4. Inspection Process

Once we receive your item, our quality assurance team will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

5. Replacement Policy

We stand by the quality of our gear. All items are covered by a 3-month guarantee against manufacturing defects. If an item is found to have a manufacturing flaw within this period, we will repair or replace it.

Please note that to claim this warranty, the customer must arrange the return shipment. The customer is responsible for covering the shipping costs in both directions (sending the defective item to us and shipping the repaired or replaced item back to you).

This guarantee does not cover normal wear and tear, accidental damage, or misuse.